Privacy Policy

1. Introduction

Welcome to Insulation Group UK Limited ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website.

By using our website, you consent to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

A. Information You Provide to Us

When using our website, you may voluntarily provide us with:

• Personal details: Name, email address, phone number, or other contact information.
• Inquiry details: Information submitted through contact forms, quote requests, or customer support.
• Account details: If applicable, username, password, and preferences.

B. Information We Automatically Collect

When you visit our website, we may automatically collect:

• IP address and approximate location.
• Device and browser information: Type, version, operating system, and other technical details.
• Website usage data: Pages visited, time spent, referring URLs, and interactions.

C. Information from Third-Party Services

We may receive information from third-party services such as:

• Analytics tools (e.g., Google Analytics, Microsoft Clarity).
• Advertising networks (e.g., Google Ads, Facebook Pixel).
• Social media platforms when you engage with our content.

3. How We Use Your Information

• Responding to inquiries and support requests.
• Processing quote requests or service sign-ups.
• Personalising your website experience.
• Measuring and improving website performance.
• Conducting security and fraud prevention.
• Sending promotional emails or updates (with consent).
• Displaying relevant ads based on browsing behavior.

You can opt out of marketing communications at any time.

4. Legal Basis for Processing Personal Data

Under the UK General Data Protection Regulation (UK GDPR), we process personal data based on:

• Consent: When you explicitly provide permission (e.g., subscribing to emails).
• Legitimate Interests: When processing is necessary for our business operations and does not override your rights.
• Contractual Obligations: When we need to process your data to fulfill a contract.
• Legal Compliance: When required by law (e.g., fraud prevention, tax obligations).

5. How We Protect Your Data

We implement security measures such as:

• SSL encryption for secure data transmission.
• Access controls & authentication to limit data access.
• Regular security audits and monitoring.

However, no online transmission is 100% secure. If you believe your data has been compromised, please contact us.

6. Your Data Rights

A. UK GDPR Rights

• Access your personal data.
• Request correction or deletion.
• Restrict or object to data processing.
• Withdraw consent for marketing communications.

B. How to Exercise Your Rights

To exercise your rights, contact us at info@howdypixel.com. We will respond within one month.

7. Data Retention

• Contact form submissions: Retained for up to 12 months.
• Analytics data: Retained for up to 24 months (aggregated & anonymised).
• Marketing preferences: Stored until you opt out.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies. For details, see our Cookie Policy.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

10. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted with a revised "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@howdypixel.com

12. Terms and Conditions

For more details about our terms of use, please refer to our Terms and Conditions.