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Support

Existing customer? If something's not right or you need a change, let Charlie know and he'll get it sorted.

Report an Issue

Describe what's going on and Charlie will look into it — usually within the same working day.

    By submitting this form, you give us permission to contact you regarding your enquiry.

    Need It Fixed Faster?

    For anything urgent — site down, broken page, or something that can't wait — WhatsApp is the quickest way to reach Charlie. He'll pick it up and get on it straight away.

    WhatsApp Charlie

    Support Hours

    Mon–Fri: 10am–7pm

    Email: info@howdypixel.com

    Common Support Questions

    Quick answers before you submit a ticket.

    1. How quickly are support requests handled?

    Most requests are dealt with the same working day. Urgent issues raised via WhatsApp are typically picked up within the hour during business hours.

    2. What counts as a minor content change?

    Text edits, swapping images, updating a phone number, adding a new review — anything that takes a few minutes. These are included in your hosting plan at no extra cost.

    3. What if I need bigger changes or new pages?

    Larger updates — new pages, layout changes, added functionality — are quoted separately. Charlie will always let you know the cost upfront before doing any additional work.

    4. My site seems slow or something looks broken — what do I do?

    Use the form above or WhatsApp Charlie directly. Include as much detail as you can — what page, what device, and a screenshot if possible. He'll investigate and fix it as a priority.